Scheduling & Dispatch
Today’s board. Entitlement on SO-SVC-014 was already Contract.
Jobs Scheduled Today128
Three are on this board
Unassigned14
▼ SO-SVC-301 is one
Capacity Utilisation86%
Fibre craft today
Jobs
Open a job for the assignment check. Confirm writes the assignee chip.
0 selected
| SO | Window | Customer | Technician | Assignee | SLA | Status | |
|---|---|---|---|---|---|---|---|
| SO-SVC-014 | 08:00–09:30 | Caribbean Schools Trust | KMKeisha Morgan | Keisha Morgan | SLA OK | Kingston | |
| SO-SVC-088 | 10:00–11:30 | Coral Court Hotel | APAndre Powell | Andre Powell | SLA OK | May Pen | |
| SO-SVC-220 | 14:00–15:00 | Portmore office | KMKeisha Morgan | Keisha Morgan | Low | Booked | |
| SO-SVC-301 | 15:30–16:30 | Spanish Town Cabinet | Unassigned | Unassigned | SLA risk | Open |
No records match this filter.
| Technician | 08:00 | 10:00 | 14:00 |
|---|---|---|---|
| KMKeisha Morgan | SO-SVC-014 · Schools | SO-SVC-220 · Portmore | |
| APAndre Powell | SO-SVC-088 · Hotel |
Mon
05
SO-SVC-014 08:00SO-SVC-088 10:00Tue
06
SO-SVC-301Wed
07
Thu
08
Fri
09
Sat
10
Sun
11
Fibre · Mon
Splicing · Mon
SO-SVC-301
Machine-generated Ranked for the unassigned Spanish Town job.
Candidates
Damian fails the travel check. Keisha passes and is already on the morning job, not this window.
0 selected
| Rank | Technician | Score | Skill | Distance | Workload | Cost | SLA Fit | Hard Constraints | Assign | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | KMKeisha Morgan | 86 | 92 | 80 | 70 | 88 | 90 | Pass | ||
| 2 | DCDamian Clarke | 41 | 40 | 20 | 55 | 60 | 30 | Fail | Not feasible: travel 54 min, window 30 min |
No records match this filter.
Hard constraints
Each rule is enforced. A dispatcher cannot switch it off.
Skill and Certification MatchEnforced
Tool AvailabilityEnforced
Site AccessEnforced
Roster AvailabilityEnforced
Working-Time and Fatigue RulesEnforced
Licence ValidityEnforced
Soft weights
Applies without deployment. The fields are display only.
0 selected
| Constraint | Territory | Work Type | Weight | |
|---|---|---|---|---|
| Travel Time | Kingston | Fault | ||
| Workload Balance | Kingston | Fault | ||
| Customer Preference | Kingston | Fault | ||
| Technician Continuity | Kingston | Fault | ||
| Cost | Kingston | Fault |
No records match this filter.
Applies without deployment
Fiber cut · Spanish Town
SO-SVC-901 takes 14:00. SO-SVC-220 is the lowest-priority booking on that hour and is the one displaced. The customer message is ready: Portmore office, your 14:00 visit moves to 06 Oct 09:00.
Overrides
Each row is kept as tuning data.
0 selected
| Time | Dispatcher | Automated Decision | Override | Reason | Use | |
|---|---|---|---|---|---|---|
| 05 Oct 13:10 | OROmar Reid | Keep 14:00 | Insert fiber cut | 184 subscribers down | Used as tuning data |
No records match this filter.
Distance Saved0 km
Time Saved0 min
Before · Andre Powell · 05 Oct
Depot, then May Pen, then Kingston.
| Stop | Time Window | Travel | ETA | Notes |
|---|---|---|---|---|
| Depot | 07:30 | 0 min | 07:30 | Depot Stop |
| May Pen | 09:00–11:30 | 48 min | 09:00 | Traffic |
| Kingston | 11:30–13:00 | 55 min | 11:40 | Break |
No records match this filter.
After · Andre Powell · 05 Oct
Kingston first, then May Pen.
| Stop | Time Window | Travel | ETA | Notes |
|---|---|---|---|---|
| Depot | 07:30 | 0 min | 07:30 | Depot Stop |
| Kingston | 08:20–10:00 | 22 min | 08:20 | Traffic |
| May Pen | 11:00–12:30 | 40 min | 11:00 | Break |
No records match this filter.
26-week labour
Demand against capacity. Today’s 86% is the Monday fibre board, not this total.
26-week hours
1,840 and 2,140 are fibre. 620 and 540 are splicing. Gap −80 is the shortfall.
0 selected
| Craft | Demand Hours | Capacity Hours | Gap | Status | |
|---|---|---|---|---|---|
| Fibre Craft | 1,840 | 2,140 | 300 | Surplus | |
| Splicing | 620 | 540 | −80 | Shortfall |
No records match this filter.
Contractors
Harbour Fiber Supply is JMD 800 an hour above the internal splicing rate.
0 selected
| Contractor | Craft | Available Hours | Hourly Cost | Internal Equivalent | Difference | Availability | |
|---|---|---|---|---|---|---|---|
| Harbour Fiber Supply | Splicing | 40 | JMD 6,200 | JMD 5,400 | +800 | Available |
No records match this filter.
Confirm assignment
Conflict clear. Travel feasible. Certification current. Working-time rules clear.
Insert emergency job
SO-SVC-901, Spanish Town fiber cut, 14:00. SO-SVC-220 moves to 06 Oct 09:00.
Schedule contractor
Harbour Fiber Supply, 05 Oct, splicing, 4 hours at JMD 6,200.