Service Contracts & Warranty
CTR-SVC-014 is the agreement behind SO-SVC-014.
Active Contracts214
CTR-SVC-014 is the schools agreement
Entitlements Near Limit18
Visits are 4 of 6
Warranty Recovery This QuarterJMD 1,420,000
▲ CLM-SVC-014 is JMD 86,000
Contracts
Value on CTR-SVC-014 is JMD 480,000 for the year.
0 selected
| Contract ID | Customer | Type | Entity | Start | End | Value | Status | |
|---|---|---|---|---|---|---|---|---|
| CTR-SVC-014 | Caribbean Schools Trust | Customer Service Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 480,000 | Active | |
| CTR-SVC-401 | Parish site 1 | Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 121,000 | Active | |
| CTR-SVC-402 | Parish site 2 | Extended Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 122,000 | Active | |
| CTR-SVC-403 | Parish site 3 | Master Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 123,000 | Active | |
| CTR-SVC-404 | Parish site 4 | Labour Contract | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 124,000 | Active | |
| CTR-SVC-405 | Parish site 5 | Preventive Maintenance Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 125,000 | Active | |
| CTR-SVC-406 | Parish site 6 | Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 126,000 | Active | |
| CTR-SVC-407 | Parish site 7 | Extended Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 127,000 | Active | |
| CTR-SVC-408 | Parish site 8 | Master Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 128,000 | Active | |
| CTR-SVC-409 | Parish site 9 | Labour Contract | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 129,000 | Active | |
| CTR-SVC-410 | Parish site 10 | Preventive Maintenance Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 130,000 | Active | |
| CTR-SVC-411 | Parish site 11 | Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 131,000 | Active | |
| CTR-SVC-412 | Parish site 12 | Extended Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 132,000 | Active | |
| CTR-SVC-413 | Parish site 13 | Master Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 133,000 | Active | |
| CTR-SVC-414 | Parish site 14 | Labour Contract | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 134,000 | Active | |
| CTR-SVC-415 | Parish site 15 | Preventive Maintenance Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 135,000 | Active | |
| CTR-SVC-416 | Parish site 16 | Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 136,000 | Active | |
| CTR-SVC-417 | Parish site 17 | Extended Warranty | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 137,000 | Active | |
| CTR-SVC-418 | Parish site 18 | Master Agreement | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 138,000 | Active | |
| CTR-SVC-419 | Parish site 19 | Labour Contract | Seiretsu Jamaica | 01 Jan 2026 | 31 Dec 2026 | JMD 139,000 | Active |
No records match this filter.
Coverage
Included down to the ONT. The customer laptop is excluded.
0 selected
| Node | Cover | |
|---|---|---|
| Caribbean Schools Trust | Included | |
| Kingston campus | Included | |
| ONT | Included | |
| AST-ONT-014 | Included | |
| Customer laptop | Excluded |
No records match this filter.
Entitlement rules
Same 2 h and 8 h as the service order clocks.
0 selected
| Contract | Labour | Parts | Travel | Response Target | Resolution Target | Visit Allowance | Out-of-Hours | |
|---|---|---|---|---|---|---|---|---|
| CTR-SVC-014 | Covered | Covered | Covered | 2 h | 8 h | 6 visits | 50% after 18:00 |
No records match this filter.
| Priority | Response | Resolution | Coverage | Jurisdiction |
|---|---|---|---|---|
| Critical | 1 h | 4 h | 24×7 | Jamaica |
| High | 2 h | 8 h | Business Hours | Jamaica |
| Normal | 4 h | 16 h | Business Hours | Jamaica |
| Low | 8 h | 24 h | Business Hours | Jamaica |
| Priority | Response | Resolution | Coverage | Jurisdiction |
|---|---|---|---|---|
| Critical | 2 h | 8 h | 24×7 | United States |
| High | 4 h | 16 h | Business Hours | United States |
| Normal | 4 h | 16 h | Business Hours | United States |
| Low | 8 h | 24 h | Business Hours | United States |
Warranty chain
Manufacturer, extended and supplier terms are separate.
0 selected
| Asset | Manufacturer Warranty | Extended Warranty | Supplier Warranty on Parts | Status | |
|---|---|---|---|---|---|
| AST-ONT-014 | 01 Jan 2026 – 31 Dec 2026 · replacement | None | ONT kit · WO-SVC-014 · 05 Oct 2026 – 05 Oct 2027 | Active |
No records match this filter.
Identify, assemble, submit, track, recover
Identify→Assemble Evidence→Submit→Track→Recover
Claims
Evidence is assembled. Submit flips the pill. Recovered value on this row is JMD 86,000 of the quarter JMD 1,420,000.
0 selected
| Claim ID | Eligible Work | Supplier | Evidence | Submitted | Status | Recovered Value | |
|---|---|---|---|---|---|---|---|
| CLM-SVC-014 | WO-SVC-014 | Harbour Fiber Supply | Assembled | — | Eligible | JMD 86,000 |
No records match this filter.
Visits and hours
4 of 6 visits
80% 95% OK48 of 120 h
OKProfitability
Margin is revenue minus labour, parts, travel, contractor and remote support.
0 selected
| Contract | Revenue | Labour | Parts | Travel | Contractor | Remote Support | Margin | Margin % | |
|---|---|---|---|---|---|---|---|---|---|
| CTR-SVC-014 | JMD 480,000 | JMD 180,000 | JMD 90,000 | JMD 24,000 | JMD 36,000 | JMD 18,000 | JMD 132,000 | 27.5% |
No records match this filter.
Penalty exposure this quarter
JMD 12,000 on the open response breach. No other open penalty on this contract.
Breaches
SO-SVC-011 missed the response clock by 35 min.
0 selected
| Breach ID | Contract | SO | Clock | Overrun | Penalty Exposure | Status | |
|---|---|---|---|---|---|---|---|
| BR-014 | CTR-SVC-014 | SO-SVC-011 | Response | 35 min | JMD 12,000 | Open |
No records match this filter.
New Contract
1 · Type2 · Parties and Coverage3 · Entitlement and SLA4 · Review
CTR-SVC-4490, schools agreement, JMD 480,000, 01 Jan 2026 to 31 Dec 2026. Review only.
Submit claim
CLM-SVC-014, evidence assembled, JMD 86,000, Harbour Fiber Supply.