Vendor & SLA Performance
Contracted service performance across every vendor relationship.
Vendor SLA Compliance
93%
Avg. Response Time
2.4 hrs
Contracts Renewing (90D)
6
Parts Coverage Gaps
2
Vendor Scorecard
GE HealthCare
SLA compliance
Response: 1.8 hrs
Philips Healthcare
SLA compliance
Response: 2.6 hrs
BD (Becton Dickinson)
SLA compliance
Response: 3.4 hrs
✨
AI Insights
✨ AI-GENERATED76% conf.
BD's declining SLA compliance correlates with the infusion pump repeat-failure trend — recommend a contract review.
Source: Maintenance Performance →✨ AI-GENERATED70% conf.
2 parts coverage gaps are for anesthesia consumables — a single-source vendor risk.
Source: Inventory & Vendors →✨ AI-GENERATED82% conf.
GE HealthCare's 1.8 hr average response beats contracted SLA by 40% — a model relationship to reference in renewals.
Source: Procurement →