MRR & Churn

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Fiber Wireless

PLAN

SUBS

MRR

SHARE

Home 100

1,460

JMD 9,490,000

18%

Gigabit

640

JMD 8,000,000

15%

Mobile 20 GB

2,100

JMD 7,350,000

14%

Churn Rate

1.8%

Churned Customers

142

Avg. Lifetime

31 mo

Win-backs

17

Churn reasons

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CUSTOMER

NAME

SERVICE

PLAN

DATE

REASON

LTV

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Retention cohort

SIGNUP

M1

M3

M6

M12

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